UNIVERSITY HOUSING

Leasing Team

• Maintain waiting list for students, staff, residents, and fellows of UTHSC-H, Baylor, and M. D. Anderson.
• Make preparations pertinent to all aspects of leasing procedures such as: Make readies, Lease packets, Utilities, Cable TV, Carpet assessment, Cleaning, and Application Procedures.
• Compiles statistical information reflective of the makeup of customer usage on a monthly basis.
• Conflict and Dispute Resolution begins with this team.

Marketing Team

• Develop marketing strategies with the needs of the following communities as the scope: UTHSC-H, Baylor, and M. D. Anderson.
• Maintain membership in organizational structures that provide information specific to the Apartment Industry.
• Compiles statistics on market rates for the immediate area.
• Maintain knowledge transfer specific to new and changing trends in the public industry as well as legislative mandates which impact University Housing.
• Prepare a newsletter for dispersal of information critical to customer awareness.

Accounting Team

• Perform all rental collection and bookkeeping for University Housing.
• Handle the interaction between fund collection and FMS.
• Maintain the Petty Cash Fund.
• Handle collection of delinquencies specific to NSF checks and nonpayment issues.
• Maintain ledger records and late charges as well as account balances.
• Coordinate special accounts dealing with journal vouchers and departmental payments for service.

Purchasing Team

• Coordinate FMS transactions.
• Provide a point of contact for contracted vendors as well as Support Services.
• Maintain inventory of capital equipment.
• Serve as a source of information and assistance to the Maintenance Team.

Complaint Response Team

• Facilitate communication regarding resident concerns.
• Investigate resident claims.
• Expedite repairs and resolve situations with customers and business in mind.
• Improve processes when necessary.
• Confllict and Dispute Resolution ends with this team.

Construction Team

• Planning of new construction projects on the complex.
• Repair of existing structures at University Housing.
• Implement special building projects for other departments in Auxiliary Enterprises.
• Estimate cost of materials and labor for all projects.
• Ma. intain an inventory of tools and materials.

Painting Team

• Paint all vacant apartments.
• Replace wallpaper in apartments as needed.
• Paint exteriors of buildings
• Stripping of parking areas on the complex and in other departments within Auxiliary Enterprises.
• Implement special projects in other Auxiliary areas.
• Maintain an inventory of applicable supplies.

Make-Ready Team

• Repair or replace all appliances in vacant units.
• Check and replace all electrical items and A/C filters as needed.
• Install vertical blinds in all applicable units.
• Act as liaison with the contracted extermination company.
• Maintain pool and inventory of pool supplies.