Frequently asked questions and answers regarding
UCT Parking Garage and UPG Parking Garage

1. What is Passback? Passback is the condition that occurs when a patron uses
his/her access parking card out of sequence.

2. My card is not working, why? If a patron does not use his/her access
parking card to exit the garage, the next time the patron tries to enter the
parking garage the access parking card will not raise the gate. Why? Because
the exit verifier never read the access parking card out. The parking system still
thinks that, that particular access parking card is still in the garage. Patrons
must use their access parking card to enter into the parking garage to be able
to exit the parking garage and patrons must use their access parking cards to
exit the parking garage in order for them to be able to enter. If these steps are
not completed correctly the gates will not allow the patron proper access.

3. What is a Patron? Patron is a customer who uses the parking facility.
Patron is also the person who holds the access parking card and uses it to enter
and exit a facility.

4. What does Re-sync mean? A function of Port Controllers that is used to
reset the Anti-Passback system.

5. What is anti-passback? Anti-pass back is a condition that occurs when a
patron tries to use the access parking card more that once to enter or exit the
parking garage.

6. What happens if I leave my access parking card at home? No big
deal, just pull a ticket and park as usual. When it is time to leave, just bring the
parking ticket to the parking office and state that you left your access parking
card at home. The parking office will verify that the patron is current and then
the parking office will validate patron out through the fee computer in the
parking office.

7. Is there a time limit on the validations after they have been
validated out? Yes there is a time limit. Once ticket is ran through the fee
computer in the parking office the patron only has 15 minutes to exit the
garage.

8. What if I don’t exit in time? If a patron does not exit within the 15
minute window the exit verifier will state that the patron owes a balance. If this
happens the patron must push the red button, to get the parking ticket back,
then back vehicle up and park again. The patron then will have to come back to
the parking office or push the intercom button located on the exit verifier for
more instruction.

9. What if my parking access card does not work? If the parking access
card does not work just bring it to the parking office. The parking office staff
will verify in the ScanNet computer if a passback occurred, and or examine the
parking access card for and warps, cracks, holes or breaks. If passback
occurred parking staff will resync the badge. If badge is damaged parking staff
will instruct patron to purchase another access parking card.

10. Do I have to pay for a replacement access card? If a replacement access
parking card is required, yes a $10.00 fee will be accessed.

I paid my activation fee when I signed up for parking, why do I have to pay
again? It is still considered an activation fee. Every time a new access parking
card is required a $10.00 non refundable activation fee will be charged.

The UCT Parking Garage Located at 7000 Fannin, uses the Employee
Identification Badge as the parking access card. The following information is an
attempt to help answer questions regarding the ID badge Issuance, loss of and
replacement of ID badge

ID Badge Issuance
UT Employees

New employees have their ID badges made during pre-employment processing
in the Human Resources Department.

Non-UTHSC-H Individuals - University policy is that all visiting scholars,
observers, contractors, and agency temporary workers and consultants who will
be on campus must have and display an ID badge. Departments who are
hosting these individuals are responsible for assuring that these individuals
obtain badges. In addition, departments are responsible for the cost of the
badge requested unless they make arrangements for the individuals to pay for
their own badge.

Multiple ID Badges
Due to overall security reasons and design of the badge system and ScanNet
parking system individuals will be issued only one ID badge.

Replacement of Damaged ID Badges
Once the ID badge is issued, it is the responsibility of the badge holder to make
sure the badge is properly functioning. A replacement fee of $10 will be
charged for any badge that is in need of replacement due to damage.

Replacement of Defective ID Badges
Defective badges are those identified as not functioning properly with the
access card readers.

Replacement of Lost ID Badge
In cases of simple loss, theft, name changes, information changes, and so
forth, the individual is responsible for the replacement fee ($10).

Lost/Found ID Badges
Report all lost or found ID badges immediately to the UT Police and the Parking
Office.

DO NOT
1. Do not poke holes in the identification badge.
2. Do not leave identification badge in extreme heat.
3. Do not put identification badge next to anything magnetic.

Badge Replacement