Frequently Asked Questions


 How do I place a service call?
Call Copy Services at 713-500-8410. The Copy Services office is open from 8:00 a.m. - 5:00 p.m., Monday - Friday.

How do I get a copier moved?
Call Copy Services at 713-500-8410.

How can I get health or safety information regarding Xerox materials or products?
For health and safety information, customer safety or Material/Product Safety Data Sheets, please call 1-800-828-6571.

Who do I contact when supplies are needed for the walk-up copiers?
Call Xerox Automatic Supplies Replinishment Program Hot Line: 1-800-599-2198. The serial number of the copier is required.

Where can I find the serial number?
The Xerox serial number is typically a 9 digit character sequence imprinted on a metal tag on the equipment frame. The location and appearance of the tag will vary by product. If unable to find the serial number, call Copy Services at 713-500-8410.

How can I get information about Xerox supplies?
Call Copy Services at 713-500-8410.

Can I order supplies after business hours?
For desktops, you may use our on-line supply form. Your request will be processed by the end of the next business day.
For walk-up copiers, the Xerox Supplies Marketing Centers are available by telephone from 8:00 a.m. - 8:00 p.m. Eastern Time. You may also place an order through a toll-free 24-hour fax line at 1-800-338-7020.

Where should I call for billing/invoice inquiries?
For any billing questions, contact Copy Services at 713-500-8410.
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